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Re: How to contact Upwork customer service support?

Community Guru
Ryan C Member Since: Feb 3, 2017
81 of 93

Hello Stefanie,


I'm sorry to hear that. You can end your freelancer's contract if you feel like the work is not progressing. Please communicate with your freelancer first before doing such action to avoid misunderstandings. Feel free to read this article to learn how to end a contract. Thank you!

Active Member
Rodney R Member Since: Apr 2, 2019
82 of 93
I am trying to sign up and it keeps saying my phone number is already in another account. This is impossible as this is the first time I am signing up. Can someone help me Plse?
Avery O Moderator Member Since: Nov 23, 2015
83 of 93

Hi Rodney, 

I would like to confirm if you remember signing up for an account a few months ago? 

Active Member
Rodney R Member Since: Apr 2, 2019
84 of 93
No I haven’t.
Goran V Moderator Member Since: Mar 24, 2017
85 of 93

Hi Rodney,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.

Active Member
Aivaras P Member Since: Apr 15, 2019
86 of 93


I have an issue. I need to verify my identiy, but when I press the link in the notification, the page just re-loads. And I don't get emails from your support at all, as far as I understand they created a ticket, but I can't even access it through direct link ID: 25236242  (got it from your fb page support). Would it be possible for you to contact me directly via my phone number or skype then and sort this out? 

Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
87 of 93

Hi Aivaras,


I'm sorry about the issue you're having with accessing your support tickets. We've made an adjustment and now you should be able to access the link and initiate the video call. Please let me know if you need further assistance, our team will follow up with you once you initiate the chat conversation from the link shared in this ticket

Active Member
Priyanka M Member Since: Jan 31, 2020
88 of 93


Need your help in making Payment to buy Connects through Paypal through my Debit Card. Any other alternate modes of payments will be highly appreciated. Thanking you in advance for your support !




Bojan S Moderator Member Since: Mar 9, 2018
89 of 93

Hi Priyanka,


One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method and purchasing connects.


Thank you!



~ Bojan
Active Member
Michael P Member Since: Mar 30, 2020
90 of 93

I went to the Get Help section and it just keeps routing me back to the community section of the site and there is no way for me to submit a ticket.


Somehow I was signed up for Upwork Plus without me even knowing and I'm now getting charged $49.99 per month. Not sure how I mysteriously for signed up for Upwork Plus, but it is not something I would have ever chosen.


How do I actually open a ticket or reach out to someone to get this resolved vs going in an endless loop back to the community section of the site?