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Re: How to contact Upwork customer service support?

Active Member
Obinna Onourah A Member Since: Jun 6, 2019
31 of 67
Hi, I have tried adding my credit card to my client account but it keeps saying failed to authorize, please contact....
How can I add my credit card or is there a specific card to add?
Bojan S Moderator Member Since: Mar 9, 2018
32 of 67

Hi Obinna Onourah,


May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Let us know if the issue persists.


To learn more about available billing methods please check out this Guide.


Thank you.

~ Bojan
Goran V Moderator Member Since: Mar 24, 2017
33 of 67

Hi Shay,

Follow the instruction in my previous comment first. Afterwards im not sure what category you need but see the image below, you can select make payments or Other.
After you click next you will be asked if you want to submit as Ticket/ Live Chat or make a Phone call to Customer support. 




Active Member
Alex S Member Since: May 6, 2017
34 of 67

Hi, Goran!


I think Shay meant this issue (check the screenshot, please)...


There are no options to select the phone call, live chat support or ticket




I have the same question, how can I contact the support guys?


Thanks in advance

Active Member
Shay S Member Since: May 6, 2017
35 of 67

Yes! Thanks Alex, that's the problem I'm having.

Active Member
Kristoffer S Member Since: Oct 10, 2017
36 of 67

**edited for Community Guidelines**

My hire dissappeared and left me trying to put together peices he was working on. I have not been able to get a hold of him for at least a week now, essentially rendering his service inadaquate as this has created more work for me in backtracking. Either you can contact me, or VISA will be contacting you. It would be easier to mitigate this between your company and myself. If not, and there is no response from you, my bank will unilaterally reverse charge your account and your company will be left wth a deficit of funds. There is not really much alternative when this happens due to the VISA buyer protection. Please contact me soon. Thanks.



**edited for Community Guidelines**

Active Member
Kristoffer S Member Since: Oct 10, 2017
37 of 67

From my earlier message regarding a charge back from your account: When I file a VISA buyer protection claim, VISA, at that time, pulls money back from your account and into mine. If they do not hear from a representative, or if there is no explanation, mitigation, etc; if there is nothing to dispute my claim, the money stays back in my account.

**edited for Community Guidelines**

Community Guru
Jennifer D Member Since: Feb 15, 2016
38 of 67

Kristoffer, this is a public forum. For your own protection you shouldn't be posting your email address here (and it's against forum rules anyway so it'll get zapped by a mod soon).


If you want to dispute a payment with Upwork, you should refer to this help article. Initiating a chargeback without first going through the correct channels with Upwork might result in your client account getting suspended. (NOTE: I'm not an Upwork rep, I'm a fellow client. This is NOT a threat. It is simply advice to help you resolve your issue.)

Avery O Moderator Member Since: Nov 23, 2015
39 of 67

Hi Kristoffer, 

I checked your account and can see that you were able to lodge a ticket for this issue with our Customer Support Team. They are currently investigating it, and has escalated the issue with the proper teams. Should you have other questions, please continue communicating with your Customer Support Agent and she will assist you. 

Goran V Moderator Member Since: Mar 24, 2017
40 of 67

Hi Alex and Shay,

We just received this error from freelancer also. The problem is escalated to our engineer's and they are trying to replicated it. Only a small portion of accounts are affected but it should be resolved soon.
If you have an urgent problem send me the details in PM.