How to contact Upwork customer service support?

[Bojan S]

Hi Melanie,

I apologize for the inconvenience this caused. One of our team members will reach out to you directly via support ticket to assist you with your concern.

Thank you for your patience. 

[Emma P]

i have a BIG question regarding customer support with Upwork.  Firstly, as the other member said, there is no phone / no email for customer support with Upwork.  That makes one a bit leery.

Second, thru my own fault, I was unaware that my alias of "Emma Peel," was being used as not only my user name for login, but as my REAL name.  That is not a good thing.  My real name is not even similar to Emma Peel.  I tried to change my name, and it says it's under review, but I must ask how long such a course of action takes.  Is it possible to delete my account and start all over again?

Thank you.

[Avery O]

Hi Emma, 

I'm sorry to learn that you were unable to contact the Customer Support Team directly. Please know that we should be able to assist you here. 

Your name-change request is subject for review, and may take around 48 hours for review. If the name-change request was not approved, you can come back here, and we'll assist you further. 

[Bright N]

Hello Avery

Hope yyou are good, I seriously need help... my security questions, is rejecting my answer... I have tried all the posible answers even the correct answer... I wanted to change my email address, since my domain extenstion was changed from .design to .com and I cant access the email, in the .design extension which I used to open my account... I have even contacted namecheap,  they said they cant access my old email... they have tired but no backup...

I really need my email changed from, .design extension to .com extension... and my security answer updated

[Joanne Marie P]

Hi Bright,

To reset your security question or password, please fill in the account recovery form here. This will automatically create a support ticket, and one of our agents will assist you in regaining access to your account. Thank you!

[Bright N]

thanks Avery

but 

I updated my Mac, so anytime I try to click on the link you gave to me I recieve a message thus

" We do not recognize your device. Would you like us to send you an email to **Edited for Community Guidelines** with instructions on how to update your security question? "

as I mentioned before our extension has been changed to read **Edited for Community Guidelines** no longer **Edited for Community Guidelines**... and I cant access this any longer

[Aleksandar D]

Hi Bright,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[Rajesh D]

Hi Emma,

Could you resolve your issue? Ive been facing the same issue and Im unable to access any customer support for either changing my profile name or deleting my account. Any help is appreciated.

Thanks

Rajesh

[Goran V]

Hi Rajesh,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[Judith M]

Hi. This is a little spooky. I didn't ask for any support, and haven't
visited your website in awhile (though I should!)....