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Re: How to contact Upwork customer service support?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
21 of 105

Hi Judith,

 

I checked and it seems that a while ago you posted here in the Community regarding your issues with contacting support. Community Moderator Bojan shared your issue with our team and one of our agents reached out via this support ticket to assist you further. If you have further questions or were referring to a different matter, feel free to follow up so that we can assist you further.

 

Thank you.

~ Aleksandar
Upwork
541a8b25
Active Member
James W Member Since: Jun 7, 2021
22 of 105

hi Goran, I have the same problem. I can't get in touch with anyone, my account's suspended because of a failed payment. I updated my card, added an extra card, there's no outstanding balance... so I've done all I could do. But my account is still suspended & I've tried & tried but there's no way to actually contact someone. Please help. Thanks, James

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
23 of 105

Hi James,

 

I'm sorry to hear about all that. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
sashicentroxy
Active Member
Sashi B Member Since: Jan 20, 2020
24 of 105

hi ,

 

I need one urgent help. can cannot able to submit the proposal.

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
25 of 105

Hi Sashi,


I just checked your account but was not able to locate any problems with submitting proposals. 

Please try clearing your cache and cookies or logging in with another browser. Thank you.

~ Goran
Upwork
jades1520
Active Member
Jade S Member Since: May 26, 2020
26 of 105

Same thing is happening to me , I don't know what else to do 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
27 of 105

Hi Jade,

 

Could you please send us more information about the problem you are experiencing so that we can assist you?

 

Thank you.

~ Aleksandar
Upwork
athenajimera
Active Member
Ma Athena J Member Since: Apr 12, 2017
28 of 105

Hi!! I have a question. My client disputed my payment and ended my contract. I was wondering if how could i get my salary? since they message me that they refunded my client.

 

**Edited for Community Guidelines**

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
29 of 105

Hi Ma. Athena,

 

Your client can dispute hours you logged during the work week. Then if you accept the dispute, the disputed hours are refunded to the client. If you reject the dispute, Upwork team will review your Work Diary. Since in this case you accepted the dispute, the payment has already been refunded to the client. You can communicate with them directly about any outstanding payments. Check out this help article for more information.

 

Additionally, please note that Upwork users are only allowed to log in and use their own accounts. Account sharing is not permitted.

~ Valeria
Upwork
0d5d8918
Active Member
Manfred S Member Since: Sep 12, 2018
30 of 105

Upwork does make it very difficult for customers to bring their concern to them. I had a Add developed and paid 10k now not even 2 month in app on Google store we are at a 50% crash rate and it is getting worse. the freelance i used **Edited for Community Guidelines**will not solve this problem.

She has an attitude and does not understand who paid 10K and who is the customer. This i believe does stem from upwork making it hard to contact them and complain.

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