How to contact Upwork customer service support?

[Thomas M]

this link is no longer active.

is there another way to get help from upwork?

i'm stuck on step 4 of job post = expertise.

will not let me advance past here.

[Bojan S]

Hi Thomas,

Kindly choose from the options presented to you on that job creation step (tab). Choose the skills and expertise you're expecting from the Freelancers. Once you do, you will be able to proceed further with your project creating.

Let us know if you need any further assistance.

Thank you. 

[Thomas M]

Yes I’ve don't that.

The next box at the bottom is greyed out. I can only go back. Please look at the picture.

I’ve cleared all cache, reset DNS and gone incognito.

My account is stuck on this page: https://www.upwork.com/ab/job-post/1107733001225678848/1107733804042203136/expertise/ontology

[Avery O]

Hi Thomas, 

I was able to replicate it, although I'm not sure if we both missed a step. I'll go ahead and check this with the team so that they can look into it further. I'll get back to you once I have more information. 

ETA: Hi Thomas, could you please try going to your account Settings page, and updating your company information by adding your address. The team has confirmedi that this usually happens when the company information is not yet updated. Let me know if the issue persists. 

[Obinna Onourah A]

Hi, I have tried adding my credit card to my client account but it keeps saying failed to authorize, please contact....
How can I add my credit card or is there a specific card to add?

[Bojan S]

Hi Obinna Onourah,

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Let us know if the issue persists.

To learn more about available billing methods please check out this Guide.

Thank you.

[Patricia F]

I want to increase my freelancer hours this week by 2 hours from 5 to 7 . Please help

[Bojan S]

Hi Patricia,

You can increase a weekly limit on the number of hours a freelancer can bill by following instruction shared in this help article.

Let us know if you need any further assistance.

Thank you.

[Fran S]

I tried to start Upwork in the middle of the night last night.  I am trying to hire someone however I inadvertantly pushed a button that thinks I am looking to be hired.  I do not know how to tell the program that I want to hire someone, NOT be hired

Fran Schreck

[Joanne Marie P]

Hi Fran,

I've shared your concern with our team, and one of our agents will reach out to you directly via a support ticket. Thank you!