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Re: How to contact Upwork customer service support?

fschreck
Active Member
Fran S Member Since: May 13, 2020
51 of 105

I tried to start Upwork in the middle of the night last night.  I am trying to hire someone however I inadvertantly pushed a button that thinks I am looking to be hired.  I do not know how to tell the program that I want to hire someone, NOT be hired

 

Fran Schreck

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
52 of 105

Hi Fran,

 

I've shared your concern with our team, and one of our agents will reach out to you directly via a support ticket. Thank you!

~ Joanne
Upwork
842bd44f
Active Member
Nayla C Member Since: Nov 17, 2020
53 of 105

That link button on the support page  does not work and is clicking empty

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
54 of 105

Hi Nayla,

 

Could you please go to our Help Center and log in to your account. Once you`re logged in, click on your name at the top right corner and select My Requests. Thank you.

~ Goran
Upwork
7955a116
Active Member
Daniel P Member Since: May 18, 2021
55 of 105

I need to create a support ticket but I can't find any way to do so. How can I contact a human support agent directly?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
56 of 105

Hi Daniel,

 

Our team will reach out to you via ticket as soon as possible and will assist you further. If there's anything else I can assist you with, let me know. Thank you.

~ Goran
Upwork
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
57 of 105

Hi Shay,

Follow the instruction in my previous comment first. Afterwards im not sure what category you need but see the image below, you can select make payments or Other.
After you click next you will be asked if you want to submit as Ticket/ Live Chat or make a Phone call to Customer support. 

 

 

1.PNG

~ Goran
Upwork
alexmartial
Active Member
Alex S Member Since: May 6, 2017
58 of 105

Hi, Goran!

 

I think Shay meant this issue (check the screenshot, please)...

 

There are no options to select the phone call, live chat support or ticket

 

2017-05-06_2044.png

 

I have the same question, how can I contact the support guys?

 

Thanks in advance

5f894cd8
Active Member
Shay S Member Since: May 6, 2017
59 of 105

Yes! Thanks Alex, that's the problem I'm having.

7b2f7a44
Active Member
Kristoffer S Member Since: Oct 10, 2017
60 of 105

**edited for Community Guidelines**

My hire dissappeared and left me trying to put together peices he was working on. I have not been able to get a hold of him for at least a week now, essentially rendering his service inadaquate as this has created more work for me in backtracking. Either you can contact me, or VISA will be contacting you. It would be easier to mitigate this between your company and myself. If not, and there is no response from you, my bank will unilaterally reverse charge your account and your company will be left wth a deficit of funds. There is not really much alternative when this happens due to the VISA buyer protection. Please contact me soon. Thanks.

 

   

**edited for Community Guidelines**

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