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Re: How to contact Upwork customer service support?

c97fb14f
Active Member
Obinna Onourah A Member Since: Jun 6, 2019
51 of 109
Hi, I have tried adding my credit card to my client account but it keeps saying failed to authorize, please contact....
How can I add my credit card or is there a specific card to add?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
52 of 109

Hi Obinna Onourah,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Let us know if the issue persists.

 

To learn more about available billing methods please check out this Guide.

 

Thank you.

~ Bojan
Upwork
7f241609
Active Member
Patricia F Member Since: Sep 19, 2019
53 of 109
I want to increase my freelancer hours this week by 2 hours from 5 to 7 . Please help
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
54 of 109

Hi Patricia,

 

You can increase a weekly limit on the number of hours a freelancer can bill by following instruction shared in this help article.

 

Let us know if you need any further assistance.

 

Thank you.

~ Bojan
Upwork
fschreck
Active Member
Fran S Member Since: May 13, 2020
55 of 109

I tried to start Upwork in the middle of the night last night.  I am trying to hire someone however I inadvertantly pushed a button that thinks I am looking to be hired.  I do not know how to tell the program that I want to hire someone, NOT be hired

 

Fran Schreck

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
56 of 109

Hi Fran,

 

I've shared your concern with our team, and one of our agents will reach out to you directly via a support ticket. Thank you!

~ Joanne
Upwork
842bd44f
Active Member
Nayla C Member Since: Nov 17, 2020
57 of 109

That link button on the support page  does not work and is clicking empty

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
58 of 109

Hi Nayla,

 

Could you please go to our Help Center and log in to your account. Once you`re logged in, click on your name at the top right corner and select My Requests. Thank you.

~ Goran
Upwork
7955a116
Active Member
Daniel P Member Since: May 18, 2021
59 of 109

I need to create a support ticket but I can't find any way to do so. How can I contact a human support agent directly?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
60 of 109

Hi Daniel,

 

Our team will reach out to you via ticket as soon as possible and will assist you further. If there's anything else I can assist you with, let me know. Thank you.

~ Goran
Upwork