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How to contact Upwork customer service support?


thanks guys

113 REPLIES 113

Hi Milt,


Please, go here details on how to review proposals and how to respond to applicants.



what is the phone number of upwork support?

Hello Tom,


If you have concerns, you may also post them here so we could help you. Thanks!


Found this page, but it doesn't go anywhere - not clickable.


I see a job invitation on my phone app, but not within the desktop software. Makes it hard to attach documents when submitting a proposal. 

Hi Vickie,

An agent of ours will reach out to you directly to help you with this issue. We apologize for the inconvenience.


Hello, I have a question concerning a current running contact with a freelancer.  Originally I set a fixed price of $1,500 for a graphic design contract involving approx. 25 hrs of work.  For some reason the upwork network changed the $1,500 amount to $1,497.  I later realized that the website was in US dollars and I renegotiated the contract amount with a freelancer I was talking to (but had not hired yet) to be $1167 US = the equivalent of $1,500 Canadian.  The freelancer agreed to the new amount and told me they had adjusted the bid amount on their end to $1,167.


After the freelancer agreed to the new amount  I edited the bid amount and saved the changes with the new price of $1,167.  A few hours later I hired the freelancer.


What has happened:  $1,199 has been charged to our card, and it shows $1,497 still outsanding.   Why are we being charged the original amount still?  I changed the bid amount before hiring the freelancer.   And if $1,199 is being held in Esgrow why is there $1,497 still outstanding.   .

Hi Peter,

It is currently showing $1497.00 as the agreed to budget, however this is not outstanding. It's just the amount that was initially entered when setting up the budget for the project. Your escrow shows $1,167.00 being funded, and that is how much was charged to your payment method in order to fund the escrow amount, which you can confirm by clicking on the Reports tab and viewing your Transactions. Once you release the milestone amount of $1,1670, you can close the contract and will not be required to pay the difference of what your budget amount is as that is just a guideline essentially.


Hi Upwork Team,

I am also having problems contacting customer support or opening a ticket. All I am offered is a link to "Community" that turns into an error message when I click it.

I am new to the platform and I just had a first work encounter with one of your freelancers. I had clearly asked for 10 summer designs. He took five days to send me the "love" and "taco" and "valentines's day" designs that he had originally shown me as samples. I found this very disappointing and I asked him why he had not followed my instructions. He said that, yes, he had sent me the sample designs, but in my specifications (PNG file and a certain pixel amount). And he said that he needed clearer instructions. But I don't know how I could have been any clearer in my instructions. This is the wording from my original contract:

"*** Edited for Community Guidelines ***"

I am disappointed that he simply sent me his samples, which probably took him 10 minutes in total. He sent me exactly the same designs that he showed as his samples on June 9. And he even made me wait 5 days for them. Now I am not sure what to do in a case like this.

What do you say?

Thank you in advance and best regards,


Hello Stefanie,


I'm sorry to hear that. You can end your freelancer's contract if you feel like the work is not progressing. Please communicate with your freelancer first before doing such action to avoid misunderstandings. Feel free to read this article to learn how to end a contract. Thank you!

I am trying to sign up and it keeps saying my phone number is already in another account. This is impossible as this is the first time I am signing up. Can someone help me Plse?

Hi Rodney, 

I would like to confirm if you remember signing up for an account a few months ago? 

~ Avery
No I haven’t.

Hi Rodney,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.

~ Goran


I have an issue. I need to verify my identiy, but when I press the link in the notification, the page just re-loads. And I don't get emails from your support at all, as far as I understand they created a ticket, but I can't even access it through direct link ID: 25236242  (got it from your fb page support). Would it be possible for you to contact me directly via my phone number or skype then and sort this out? 

Community Manager
Community Manager

Hi Aivaras,


I'm sorry about the issue you're having with accessing your support tickets. We've made an adjustment and now you should be able to access the link and initiate the video call. Please let me know if you need further assistance, our team will follow up with you once you initiate the chat conversation from the link shared in this ticket



Need your help in making Payment to buy Connects through Paypal through my Debit Card. Any other alternate modes of payments will be highly appreciated. Thanking you in advance for your support !




Hi Priyanka,


One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method and purchasing connects.


Thank you!



~ Bojan

I went to the Get Help section and it just keeps routing me back to the community section of the site and there is no way for me to submit a ticket.


Somehow I was signed up for Upwork Plus without me even knowing and I'm now getting charged $49.99 per month. Not sure how I mysteriously for signed up for Upwork Plus, but it is not something I would have ever chosen.


How do I actually open a ticket or reach out to someone to get this resolved vs going in an endless loop back to the community section of the site?

Hi Michael,


I`m sorry about the inconvenience this had caused you. Our team will investigate further why you were charged for our Plus plan, and one of our team members will reach out to you via ticket as soon as possible with more information. You can access your tickets on this Link. Thank you.

~ Goran

How to contact?

Hi Alex,


Thanks for reaching out to us. One of our team members will reach out to you directly via email to assist you further.


Thank you.

~ Aleksandar