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How to contact Upwork customer service support?

ae0d94a9
Active Member
Max B Member Since: Feb 13, 2019
41 of 105

I can't verify my paymet to complete my contract

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
42 of 105

Hi Max, 

 

I've shared your account information with the Customer Support Team and they will reach out to you through an email to assist you further. 


~ Avery
Upwork
95689c31
Active Member
Thomas M Member Since: Mar 18, 2019
43 of 105

this link is no longer active.

 

is there another way to get help from upwork?

 

i'm stuck on step 4 of job post = expertise.

 

will not let me advance past here.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
44 of 105

Hi Thomas,

 

Kindly choose from the options presented to you on that job creation step (tab). Choose the skills and expertise you're expecting from the Freelancers. Once you do, you will be able to proceed further with your project creating.

 

Let us know if you need any further assistance.

 

Thank you. 

~ Bojan
Upwork
95689c31
Active Member
Thomas M Member Since: Mar 18, 2019
45 of 105
Yes I’ve don't that.

The next box at the bottom is greyed out. I can only go back. Please look at the picture.

I’ve cleared all cache, reset DNS and gone incognito.

My account is stuck on this page: https://www.upwork.com/ab/job-post/1107733001225678848/1107733804042203136/expertise/ontology
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
46 of 105

Hi Thomas, 


I was able to replicate it, although I'm not sure if we both missed a step. I'll go ahead and check this with the team so that they can look into it further. I'll get back to you once I have more information. 

 

ETA: Hi Thomas, could you please try going to your account Settings page, and updating your company information by adding your address. The team has confirmedi that this usually happens when the company information is not yet updated. Let me know if the issue persists. 


~ Avery
Upwork
c97fb14f
Active Member
Obinna Onourah A Member Since: Jun 6, 2019
47 of 105
Hi, I have tried adding my credit card to my client account but it keeps saying failed to authorize, please contact....
How can I add my credit card or is there a specific card to add?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
48 of 105

Hi Obinna Onourah,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Let us know if the issue persists.

 

To learn more about available billing methods please check out this Guide.

 

Thank you.

~ Bojan
Upwork
7f241609
Active Member
Patricia F Member Since: Sep 19, 2019
49 of 105
I want to increase my freelancer hours this week by 2 hours from 5 to 7 . Please help
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
50 of 105

Hi Patricia,

 

You can increase a weekly limit on the number of hours a freelancer can bill by following instruction shared in this help article.

 

Let us know if you need any further assistance.

 

Thank you.

~ Bojan
Upwork
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