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How to contact Upwork customer service support?

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Active Member
Thomas M Member Since: Mar 18, 2019
41 of 91

this link is no longer active.

 

is there another way to get help from upwork?

 

i'm stuck on step 4 of job post = expertise.

 

will not let me advance past here.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
42 of 91

Hi Thomas,

 

Kindly choose from the options presented to you on that job creation step (tab). Choose the skills and expertise you're expecting from the Freelancers. Once you do, you will be able to proceed further with your project creating.

 

Let us know if you need any further assistance.

 

Thank you. 


~ Bojan
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Active Member
Thomas M Member Since: Mar 18, 2019
43 of 91
Yes I’ve don't that.

The next box at the bottom is greyed out. I can only go back. Please look at the picture.

I’ve cleared all cache, reset DNS and gone incognito.

My account is stuck on this page: https://www.upwork.com/ab/job-post/1107733001225678848/1107733804042203136/expertise/ontology
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
44 of 91

Hi Thomas, 


I was able to replicate it, although I'm not sure if we both missed a step. I'll go ahead and check this with the team so that they can look into it further. I'll get back to you once I have more information. 

 

ETA: Hi Thomas, could you please try going to your account Settings page, and updating your company information by adding your address. The team has confirmedi that this usually happens when the company information is not yet updated. Let me know if the issue persists. 


-Avery
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Obinna Onourah A Member Since: Jun 6, 2019
45 of 91
Hi, I have tried adding my credit card to my client account but it keeps saying failed to authorize, please contact....
How can I add my credit card or is there a specific card to add?
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
46 of 91

Hi Obinna Onourah,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Let us know if the issue persists.

 

To learn more about available billing methods please check out this Guide.

 

Thank you.


~ Bojan
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Active Member
Patricia F Member Since: Sep 19, 2019
47 of 91
I want to increase my freelancer hours this week by 2 hours from 5 to 7 . Please help
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
48 of 91

Hi Patricia,

 

You can increase a weekly limit on the number of hours a freelancer can bill by following instruction shared in this help article.

 

Let us know if you need any further assistance.

 

Thank you.


~ Bojan
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Active Member
Fran S Member Since: May 13, 2020
49 of 91

I tried to start Upwork in the middle of the night last night.  I am trying to hire someone however I inadvertantly pushed a button that thinks I am looking to be hired.  I do not know how to tell the program that I want to hire someone, NOT be hired

 

Fran Schreck

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
50 of 91

Hi Fran,

 

I've shared your concern with our team, and one of our agents will reach out to you directly via a support ticket. Thank you!


-Joanne
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