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How to contact Upwork customer service support?

Active Member
Natalia S Member Since: Oct 26, 2017
51 of 71

Hi! Have already fixed this bug? Because I haven't the possibility to contact Upwork customer service support as well. So how should I proceed?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
52 of 71

Hi Natalia,

One of our team members will contact you via ticket so that we can assist you if needed.
In the meantime please clear your cache and cookies or try to contact our customer support from another browser, we will investigate this as well and you can provide the details on your ticket.


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Active Member
Lexical Ventures P Member Since: Apr 2, 2018
53 of 71

The 'Get Help' bug is still not fixed yet. Please have someone from customer service contact me ASAP regarding an ongoing issue (that I have already raised with customer service, if they can reference my previous ticket). Thank you. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
54 of 71

Hi Lexical Ventures, 


I checked your account and do not see any previous ticket on your account. Do you have another account, or are you using another email address for the ticket? If so, could you please share more information to me via a private message so that I can check. 

Will you also please share a screen grab of the error/notification that shows up whenyou are trying to contact our Customer Support team. I would like to investigate it further. 


-Avery
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Active Member
Shay S Member Since: May 6, 2017
55 of 71
Thanks Valerie
Active Member
Milt L Member Since: Jan 14, 2018
56 of 71

I have posted a job, but need help in responding to applicants. For example, **Edited for Community Guidelines** responded, but I can't find out how to contact het to see whether she is appropriate.

 

**Edited for Community Guidelines**

Community Leader
Felix M Member Since: Dec 9, 2017
57 of 71

Hi Milt,

 

Please, go here details on how to review proposals and how to respond to applicants.

 


Felix
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Active Member
Tom F Member Since: Jan 25, 2018
58 of 71

what is the phone number of upwork support?

Community Guru
Ryan C Member Since: Feb 3, 2017
59 of 71

Hello Tom,

 

If you have concerns, you may also post them here so we could help you. Thanks!


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Active Member
Vickie M Member Since: Jan 26, 2018
60 of 71

Found this page, but it doesn't go anywhere - not clickable. https://support.upwork.com/hc/en-us/articles/211067878-Contact-Upwork-Customer-Support

 

I see a job invitation on my phone app, but not within the desktop software. Makes it hard to attach documents when submitting a proposal. 

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