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How to contact Upwork customer service support?

Community Guru
Nina K Member Since: Nov 29, 2017
61 of 69

Hi Peter,

It is currently showing $1497.00 as the agreed to budget, however this is not outstanding. It's just the amount that was initially entered when setting up the budget for the project. Your escrow shows $1,167.00 being funded, and that is how much was charged to your payment method in order to fund the escrow amount, which you can confirm by clicking on the Reports tab and viewing your Transactions. Once you release the milestone amount of $1,1670, you can close the contract and will not be required to pay the difference of what your budget amount is as that is just a guideline essentially.

Active Member
Stefanie S Member Since: Jun 21, 2018
62 of 69

Hi Upwork Team,

I am also having problems contacting customer support or opening a ticket. All I am offered is a link to "Community" that turns into an error message when I click it.

I am new to the platform and I just had a first work encounter with one of your freelancers. I had clearly asked for 10 summer designs. He took five days to send me the "love" and "taco" and "valentines's day" designs that he had originally shown me as samples. I found this very disappointing and I asked him why he had not followed my instructions. He said that, yes, he had sent me the sample designs, but in my specifications (PNG file and a certain pixel amount). And he said that he needed clearer instructions. But I don't know how I could have been any clearer in my instructions. This is the wording from my original contract:

"*** Edited for Community Guidelines ***"

I am disappointed that he simply sent me his samples, which probably took him 10 minutes in total. He sent me exactly the same designs that he showed as his samples on June 9. And he even made me wait 5 days for them. Now I am not sure what to do in a case like this.

What do you say?

Thank you in advance and best regards,


Community Guru
Ryan C Member Since: Feb 3, 2017
63 of 69

Hello Stefanie,


I'm sorry to hear that. You can end your freelancer's contract if you feel like the work is not progressing. Please communicate with your freelancer first before doing such action to avoid misunderstandings. Feel free to read this article to learn how to end a contract. Thank you!

Active Member
Rodney R Member Since: Apr 2, 2019
64 of 69
I am trying to sign up and it keeps saying my phone number is already in another account. This is impossible as this is the first time I am signing up. Can someone help me Plse?
Avery O Moderator Member Since: Nov 23, 2015
65 of 69

Hi Rodney, 

I would like to confirm if you remember signing up for an account a few months ago? 

Active Member
Rodney R Member Since: Apr 2, 2019
66 of 69
No I haven’t.
Goran V Moderator Member Since: Mar 24, 2017
67 of 69

Hi Rodney,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.

Active Member
Aivaras P Member Since: Apr 15, 2019
68 of 69


I have an issue. I need to verify my identiy, but when I press the link in the notification, the page just re-loads. And I don't get emails from your support at all, as far as I understand they created a ticket, but I can't even access it through direct link ID: 25236242  (got it from your fb page support). Would it be possible for you to contact me directly via my phone number or skype then and sort this out? 

Vladimir G Moderator Member Since: Oct 31, 2014
69 of 69

Hi Aivaras,


I'm sorry about the issue you're having with accessing your support tickets. We've made an adjustment and now you should be able to access the link and initiate the video call. Please let me know if you need further assistance, our team will follow up with you once you initiate the chat conversation from the link shared in this ticket