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How to get a non communicating freelancer to respond and deliver on time

I have hired a contractor to get my UI and logos, the person delivered logo and brand guidelines, is yet to deliver on UI designs. He said he was sick for 2 weeks, which I was ok with, but it's still been a week since he is back and said he would deliver on the design. He is hardly in contact and keep promising to send the designs but am yet to hear back. Tell me what to do?How to do I make sure I am getting what I have paid for as a Upwork client. I thought about twitting about this case, but thought would be best to reach out to you first.

Community Member


If the freelancer you hired is not working in a way that meets your project's needs, why are you still working with him?


You don't owe this particular freelancer any special consideration.


Simply continue working with the members of your team who provide you with the best value and are the best fit for your project.

Community Manager
Community Manager

Hi Priyanka,


I'm sorry about your experience with this freelancer. Our team will reach out to you directly to assist you with this contract and advise on further steps.


Thank you for reaching out to us!

~ Bojan
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