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Re: How to get my deposit refund??

Active Member
Vikram P Member Since: Jan 21, 2018
1 of 8

Hello, 

         I am new to upwork. At 9th jan 2018 i create a job for my work. It's fixed price cost 10$ job. But the upwork cost 30$. 10$ for fixed price project (which i was alredy paid for my freelancer) and 20$ for refunded deposite. And it will be refunded after 8 days. I still did not get my deposited money. How to get my money back or How much time it take??? I also attached my payment statement look at that and let me know?

 

**Edited for Community Guidelines**

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
BEST ANSWER
2 of 8

Hi Vikram,

 

There was a $10 refundable deposit for verification of your credit card that was returned to your card on January 9. Then the payment of $10 was released to the freelancer. Please, check with your bank or credit card company about the refunded deposit as it should have already showed on your account.

~ Valeria
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Active Member
Vikram P Member Since: Jan 21, 2018
3 of 8

ok

Active Member
Bilal H Member Since: Jan 24, 2019
4 of 8

its more than 10 days and i still don't get back my Refundable deposit. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 8

Hi Bilal,

 

I checked refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes up to 5 business days for the money to be refunded back to your credit card. Please check this with your bank, and if you didn't receive your funds let us know here and our team will initiate a trace for you, thank you.

~ Bojan
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Active Member
Bilal H Member Since: Jan 24, 2019
6 of 8

I checked all my transactions in my bank account. i have not recieved that 10$ back.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 8

Hi Bilal, 


I've shared your account information with the Customer Support Team so that they can assist you further.


-Avery
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Active Member
Bilal H Member Since: Jan 24, 2019
8 of 8

Still waiting for the response

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