How to open a support ticket?

[#1]

It seems I'm in a loop with the Chat support bot, which tells me to go to support. When I call it, the recording sends me to the same bot. I tried the bot, but it is unable to help, it just tells me to contact support and then gives me a link to itself. Useless.  I can't seem to add a person with finance access; our admins no longer work here. I need help fixing it. 

[#2]

You'll have to drop an email at support@upwork.com - that's how we can generate support tickets. Hope this helps. 

Also, it sounds like your Agency Plus subscription ended and you're unable to add admins to your Agency account. But I am not sure, reach out over email.

Hope this helps. 

[#3]

Hi Aaron,

I'm sorry to hear that you had issues contacting our support team.

To access our support services, it would be best to follow the steps below:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

 You can check this post from Andrea, which provides instructions on how to use the chatbot. Additionally, this helpful article provides steps on how to reach our support team. You are also welcome to share your concerns here in the community, and we'd be happy to help you or escalate them if needed. Please know that I've already converted your post to a support ticket. One of our team members will contact you directly and assist you further. 

[#4]

support@upwork.com oesnt work anymore.  the chat bot is terrible,  fees are ridiculous.  Upwork has gone down hill FAST.   As a client I'm looking elsewhere.