I dont see why upwork would make this so difficult. I feel it protects the freelancer but then they might feel it protects the customer because both have to refer back possibly through pages and pages of disjointed chats to find quotes and agreements in chats that have or have not been met. I have lost money too many times through upwork and this weakness really doesnt help. This is a portal full of web developers yet Upwork cant do something this basic ??
This has been an issue since 2015, (I sure even earlier) if the PM doesn't know it already then what is the point of pointing out issues?
What the PM needs to do is provide a Roadmap as to when things will be fixed. Seeing that this issue is basically 2.5 years old, I'm sure their existing roadmap already has this issue listed and publishing the roadmap would solve a lot of problems.
So please ask the PM to post the roadmap here. Then it will give everyone an ETA as to when it will be fixed.
I gave up expecting UPwork to do something about it. For long projects I now chat with my dev. only via Skype. Over there it's easier to scroll through chat history.
Very poor "support" of upwork in this matter! Empty promisses and silly recomendations on how to get around it but no solutions ... just cheap talk and no action since 4 yrears.... Why don't you just tell it how it is? You simply do not want upwork users to be able to download converstion history....
This is really poor customer service. You are driving people away from using your built in system because of the lack of this feature.
Why not just implement a history? Maybe you should hire a freelancer on upwork to build it for you