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How to print an entire Upwork message thread

Active Member
Melissa W Member Since: Apr 27, 2016
21 of 57

Or, how about this everyone:


What if, like me, you were invited to apply for a job by an Upwork Talent specialist and the 'client' was fraudulent and posing as a legitimate agency and you now have to print the messages in order to take some follow up legal action regarding the exchange of sensitive information? A copy/paste or isolated shots of text isn't ideal.


I know, I know, it's all on me as the stupid freelancer for giving any of that info, however the Upwork agent indicated she 'encouraged' me to apply and silly me thought that meant some vetting was involved. There was an application requested and I filled out the information with the assumption that this was part of their corporate onboarding just as confidentiality agreements sometimes are.


At any rate, after zero help from Upwork I have to notify the appropriate legal agencies and cannot print out the messages. Fail.


This top rated freelancer is all done using this platform. The service just isn't there. 


My advice to all is to be very savvy about even the jobs that come suggested to you by agents of the platform. I'm sure you're all smart enough to know that already.


Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
22 of 57

Hi Melissa,


I'm really sorry about your experience with this client. I see our team is already assisting you through your open support ticket and will follow up on your latest update soon.


To clarify, I see our agent indicated in their message that this is a new client they were helping with posting their first job, and encouraged you to review the job post and submit a proposal if you'd like to learn more about their job by communicating with the client directly. Unfortunately, I see the client shared their request in direct communication with you and action has recently been taken by our team against their account for violating Upwork ToS. 


Please note that we strongly advise users against sharing sensitive information on and off Upwork, and suggest you review these safety tips in order to avoid similar incidents going forward.

Active Member
Eric L Member Since: Mar 14, 2017
23 of 57



I wanted to echo the need for this feature...with multiple projects and a lot of technical data that is being exchanged in message threads, I absolutely need to save this information to ensure we don't lose a technical exchange that may be important later.  Having the ability to archive an entire message thread as a PDF or DOCX is really key.  Having to scroll up tediously and wait for older messages to load to store each page is ridiculous. 


Thank you.

Community Guru
Ravindra B Member Since: Sep 27, 2015
24 of 57

An AutoIt script could possibly navigate the entire message thread and save the contents.

"Certa bonum certamen"
Active Member
Rhonda B Member Since: Nov 15, 2016
25 of 57

This is still causing problems for me. I'll often gather info on 10 or more different topics about a client and their company - and the projects - before I begin writing. 


Trying to scroll back for the small details is very time-consuming and leaves a high risk of error.


Active Member
Garth J Member Since: Apr 2, 2017
26 of 57

This is a problme for me today as my accountant is looking for backup documentation on a project to help justiify the costs paid to a upwork freelancer. So that when CRA (Canadian Goverment) audit us, we can prove that all $s paid was for services and notjust because.  Sure the invoice feature helps but there is virtually no details on the invioce, just the title of the project.


I find this hard to beleive that upwork has not created a method to print the entire tread to a PDF. This would solve the entire problem. Copying and pasting between PDF and word, just doesn't cut it.

Community Guru
Carolyn G Member Since: Mar 20, 2017
27 of 57

Hello Everyone,


I just wanted to let you know that earlier I responded to this thread with a solution to this issue. However, I later learned that this is an internal tool, but I have brought it to the attention of our Development team as a requested feature. As for now, the best workaround would be to right click on the page when you are viewing the message room, select "Print", and on most computers, there is an option to print to PDF. If this option is not available, there are free downloadable programs online that can perform this action.


I apologize for the confusion.

Active Member
Garth J Member Since: Apr 2, 2017
28 of 57

Hi Carolyn,


Have you tried that to print a messages? Seriously, it is a joke.  It will ONLY ever print the first message. It doesn't matter which message you select in the thread when printing.


See the attached PDF that I printed.

  • Notice that it is just the first message within the thread.
  • Notice that you only get part of the message.
  • Notice in the attached PDF that you get a blank page too.
  • Notice that the formating is well "bad" to be polite.

 **Edited for Community Guidelines**


Community Guru
Nichola L Member Since: Mar 13, 2015
29 of 57

The only way to do it is to copy/paste into Word and then print. It's clumsy, but it works.

Community Guru
Pat M Member Since: Jun 18, 2016
30 of 57

Nichola L. stated:


The only way to do it is to copy/paste into Word and then print. It's clumsy, but it works.



That's how I've always done it since I discovered early on that there was no user friendly way to accomplish it.  Yes, it is clumsy but does get the job done. 


Moderators:  Please share this dilemma with the "powers that be" so hopefully an actual, user-friendly way can be accomplished soon.  Thanks much!  Smiley Happy