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April's avatar
April A Community Member

How to refund for a payment applied to my financial account

Hi, I was a hiring a new freelancer. 

 

Budget was $500. I am supposed to hire her for a milestone of $30. 

 

But I don't know what happened that I was charhged $500 instead of $30. 

 

So what I did was cancel the offer and created a new offer for $30. 

 

My question is, how can I make a refund to the $500 that was applied in my financial account?

 

Offer was cancelled and not accepted. 

 

Thanks.

3 REPLIES 3
Goran's avatar
Goran V Retired Team Member

Hi April,


I checked your account and can confirm that the $500 were reversed back to your account. Please keep in mind that it can take up to 5 business days for the funds to be loaded on your account.

If you have any additional questions let me know, thank you.

~ Goran
Upwork
Shubhi's avatar
Shubhi M Community Member

Hi Goran, 
I was hiring a freelancer and I don't know how my $200 was transferred into my financial account. Could you please let me know what actually is a financial account on Upwork and how I can transfer the amount back into my account? 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Shubhi,

 

Thank you for reaching out to us. I checked your account and can confirm that the amount was refunded to your bank account. You can also check this by going to your Transaction History page


~ AJ
Upwork
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