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steveaddington
Community Member

How to refund hourly contract from Last Week?

I agreed with the freelancer that we end the project and that he will refund me. The problem is that when he tries to refund it there comes "No transaction to refund found". Is it because it's Monday and the payment still not started? But is there an option to prevent the payment from starting at all?

2 REPLIES 2
petra_r
Community Member


Johnny H wrote:

"No transaction to refund found". Is it because it's Monday and the payment still not started? But is there an option to prevent the payment from starting at all?


The freelancer can delete last week's hours up until noon UTC, so not much time left. That would be the only way to prevent you from being charged.

If he misses that deadline, you'd have to wait until you've been charged and the freelancer can refund.

g_vasilevski
Retired Team Member
Retired Team Member

Hi Johnny,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your contract. Thank you.

~ Goran
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