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How to top up a balance and what (where) should i fill in to hire a freelancer

e_tumanova
Active Member
Ekaterina T Member Since: Aug 28, 2018
1 of 8

Hello! Could you help me in the following issues:

I am a client and i need a hire freelancer.

1. As i understood before hiring, I have to add company address and phone (pct. #02), but in my settings i can't find where to add this information (pct #01)

2. I want to top up the balance on my account to pay a freelncer. So I added a billing method, but i can't find any button to refill the ballance (or any information how to do it).

Plese help!

Thank you!

**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 8

Hi Ekaterina,

 

One of our customer support agent will reach out to you directly via ticket and assist you further with this. If you have any additional questions for me let me know, thank you.


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e_tumanova
Active Member
Ekaterina T Member Since: Aug 28, 2018
3 of 8

Could you clear up - via ticket means via email or message?

Thank you!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 8

Hi Ekaterina,

When a ticket is created an email is sent to you as well. You can access your tickets on this Link, thank you.


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e_tumanova
Active Member
Ekaterina T Member Since: Aug 28, 2018
5 of 8

Hello

I managed to solve my issue, the only question left is - how transaction works, does the payment go to freelancer immediately, so he\she can see it on the account? 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
6 of 8

Hi Ekaterina,

 

Once you have released the funds towards your freelancer they will be able to view them in their reports/transactions. Once our security period is finished on the released funds they will be able to withdraw them. If you have any additional question let me know, thank you.


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d0b8b878
Active Member
Aleksandra M Member Since: Apr 30, 2020
7 of 8

Hello! I have the same problem, so I can't refill my balance

Can someone help me to solve this problem?

 

**Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
8 of 8

Hi Aleksandra,

 

Thanks for reaching out to us. To start as a client, please check out this help article. You can also learn more about the trends and best practices and get tips on making your project a success by visiting our Hiring Headquarters. Please note that there are two types of contracts, Fixed-Price, and Hourly contract and you can check their differences in this help article. You can also read about the valuable perk of payment protection we offer clients for Fixed-Priced and Hourly contracts. Feel free to follow up if you have further questions.

 

Thank you.

~ Aleksandar
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