I am having an issue verifying my payment to a freelancer

[e28ffe16]

I am having an issue verifying payment to a freelancer,the payment is stuck in escrow and it will not allow me to release it without verifying it first. I have tried on several times with no luck. Please help me fix this issue. 

[g_vasilevski]

Hi John,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.