I am not getting any message notifications

[#1]

I've gotten several messages this week that I misseed because I don't get any notification whatesover.  Nothing on my phone.  No e-mails.  Nothing on the desktop client.  Absolutely nothing!  I double-checked all of my settings and I don't see anything wrong.  What can I possibly do?

[#2 · Accepted solution]

Well, now that I've looked at my messages, everything is firing on all cylinders.  However, I didn't change any settings.   I guess messaging on upwork simply cannot be relied upon.  That's good to know.

[#3]

It's true, I'm having the same problems.  All of my nitification settings are enabled, but I'm not getting email or phone notifications. I just have to log in a couple of times a day and check my messages. VERY ANNOYING. 

[#4]

I'm having the same issue... I'm not receiving emails either and the email is correct.

[#5]

How is this marked solved!? I haven’t gotten messages forwarded to my email in a year! Someone needs to get on this.

[#6]

Hi Richard,

Could you please go to your Settings > Notification Settings and check the email address that shows on top there? Make sure that's the one you are checking and Upwork notifications don't go to your spam folder. If none of these is an issue, then please submit a ticket to Customer Support with more details. Thank you for your patience.

[#7]

I've already set that, but I can't receive any notification from Upwork. Please let me know the solution.

Thank you.

[#8]

Hi Oscar,

I'm sorry to hear you're still experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

[#9]

I'm not getting message alerts by email. It was fixed for a while but the problem is back again. I can't spend my days coming to UpWork just to check messages! That's what the message alerts via email are for!  Somebody PLEASE fix this!

[#10]

Hi Gary Val,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#11]

Hi,

I am having the same problem I don't get any notifications on my Desktop and mobile. I did download the app but even then I just have to manually check everything. 

I was just lucky I happened to check messages from prospective clients at the right time to secure the job but there was no notification at all. 

If it's only email notifications, the system should be updated to get notifications on the desktop with a red mark or something.

Thanks.

Melissa

[#12]

Hi Melissa, 

Our team member will reach out to you shortly and assist you further regarding this concern. Thank you!

[#13]

Hi, there

I am also facing the same problem, not receiving any message notification, thanks

[#14]

Hi Ahsan,

Could you please go to your Settings > Notification Settings and check the email address that shows on top there? Make sure that's the one you are checking and Upwork notifications don't go to your spam folder. Also note that you will only get notified about unread messages. If you view a messages on the site within 15 minutes after it's sent, the notification about it will not be sent.

If none of these is an issue, then please submit a ticket to Customer Support with more details. Thank you.

[#15]

I have same issue, no notification or email with messages. I am now at risk in losing my client of 4 years just because of no response from me for a week.

[#16]

Hi Wylan, 

The Customer Support Team will look into your account, and they will get in touch with you to assist you further.

[#17]

This seems to be a problem that comes and goes, I had the same issues in the past, then everything looks working fine and then comes back.

Yesterday miss some messages, but since I am aware of it, I always check my messages page.

It would be nice if upwork could fix it.

Thanks
Nuno

[#18]

Hi Nuno,

Could you please reach out to me via PM with more details about the specific messages you`re referring to so that our team can investigate it further? Thank you.

[#19]

+1 Not recieving any notifications about new messages. No email either. Have checked spam folder. 
Settings in app says I should recieve on both app alert and email. 

[#20]

Hi Kjetil,

One of our team members will reach out to you via ticket where you can share more details with us. Our team will investigate it and assist you further directly on your ticket. Thank you.

[#21]

Same issue here. Client ended the contract as it showed on her end that I am not responsive.

I raised a ticket earlier about this getting no notification both on email or app.

[#22]

Hi Mary, 

I looked into your account, and the ticket that you filed with the support team, and can see that they have shared a detailed explanation why you may have not received a notification that the client sent you a message. You may want to check your support ticket for more information. If you need further help about your concern, feel free to update the same ticket thread so that the team can assist you further.

[#23]

Having the same problem. Already missed messages from a client twice. This is ridiculous. 

[#24]

Hi Anastasiia,

I checked your account and notifications about unread messages are being sent to your email. Email notification is not sent if a message is registered as "read". A message would register as "read," when Messages are open in a browser tab or in the desktop app. Did you have Upwork.com open in your browser or had Messages open in the desktop app?

Thank you!

[#25]

Hi There,

I'd like to recieve notifications for any new jobs arising in my feed.  I have boxes checked in settings/notifications but don't receive any job alerts?

Thanks

Jim