I am not getting any message notifications

[#1]

I've gotten several messages this week that I misseed because I don't get any notification whatesover.  Nothing on my phone.  No e-mails.  Nothing on the desktop client.  Absolutely nothing!  I double-checked all of my settings and I don't see anything wrong.  What can I possibly do?

[#2]

Hi James,

Unfortunately we don't have this option at the moment. But you can also set up an RSS feed if it's a fit for you and receive automatic updates in a third-party feed reader. Thank you.

[#3]

I have the same problem, i checked my settings and email, but i didn't get the message from the client that was urgent.
I am afraid that this will affect my work. Could you please check it and try to find the solution.

[#4]

Hi Milica,

Could you please confirm where you haven't received any notifications about your client messages? Could you also confirm if you have received any email notifications about the messages you`ve received? Thank you.

[#5]

This seems to be a recurring problem.  I missed out on opportunitites because I didn't receive any kind of notification.  How can this be reported so it's actually looked in to?

[#6]

Is there a way to report that notifications aren't working? I had 2 people message me this week that I didn't receive any sort of notification for. Not on email, not on the app, not on desktop, not even on the website, had I not clicked into messages I would never have known. This is a major issue. I pay for the connections and the leads, the least that I can expect is to be notified when someone is interested in scheduling an interview so I don't have to discover it 2 days later when I just happen to log in and check messages.

[#7]

Hi Shirley,

I'm sorry to hear about what happened. I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#8]

I have had this issue for multiple years.  The little icon doesn't show up when I receive a new message.  

How many Upwork windows do you have open?  If I recall, I think this causes some type of problem where the little icon won't populate.

[#9]

I am also having this problem. Setting are correct and I get other emails from Upwork but I do not get notifications of new messages in either of my accounts and sometimes I don't get notifications when I am invited to a job.

[#10]

Hi Angelia,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#11]

Hi,

I'm also not recieving any notifications for my phone or my desktop. 

Please can someone help! As I'm not able to apply for work. 

Many thanks.

[#12]

Hi Bradley,

Thank you for reaching out to us. I checked and it looks like you were able to reach out to the team and raised a support ticket regarding your concern. Please allow our team 24-48 hours to further review and you will be getting an update on this page once done. 

[#13]

Hi! I'm having the same issue, I'm not receiving emails nor notifications from Upwork. I checked all settings, spam folder, browser settings etc. Please advise what to do. I also can't seem to reach customer support. Thank you for your help!