I am on a Free Client Account but I was Billed for an Unknown Payment - Help Please?

[097d1aa3]

I seem to have an unknown payment that was automatically billed - this was for neither of the freelancers I have hired and I cannot find anybody to resolve my issue. Anybody can help?

Jun 5, 2020

Payment

Paid from Visa XXXX

$128.75 $3.75

305961854

[g_vasilevski]

Hi Natasha,

One of our team members will reach out to you via ticket as soon as possible and will share more information about the payment you`re referring to. Thank you.

[097d1aa3]

Thank you so much!

[tn_wordplay]

Please will support contact me about the same issue? thank you!

[AleksandarD]

Hi Tracy,

Thanks for reaching out to us. Before escalating to our support team, could you please share more details about the issue you are having?

Thank you.

[tn_wordplay]

This is resolved thank you - I misunderstood the billing layout - thank you!