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I am trying to contact upwork, I can find NO method to connect with a person

Active Member
Stephen H Member Since: Oct 28, 2019
1 of 5

Upwork has a very good platform  BUT is it good enough that i will NEVER have a question that I will need answered by a person.  I have been searching for three days and have found no method to contact a person.  I have been an upwork client for over three years now and have NEVER had this problem.

Can anyone help?


Community Guru
Petra R Member Since: Aug 3, 2011
2 of 5

Go to the Support Page

Click on the Support Bot thingie

Type in "Contact Support"

Click on "Contact Support"


contact Support.jpg


Take it from there.


Active Member
Stephen H Member Since: Oct 28, 2019
3 of 5
OK, that worked, WOW, only thru experience would someone know that. I am
saving this message. next time. this does not calm my fears about
customer service. Thanks Stephen
Bojan S Moderator Member Since: Mar 9, 2018
4 of 5

Hi Stephen,


Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?


Thank you.

~ Bojan
Active Member
Stephen H Member Since: Oct 28, 2019
5 of 5
I have been an upwork client from way back and things have been fine but I
have noticed over the years it is getting harder and harder to contact a
"person". I suddenly had an immediate need concerning my payment method
and have realized there is almost no method whatsoever to contact a
person. I received from community a four step process. I will save this
for my next emergency but meanwhile I would ask that someone message me as
to how I connect with a person. We are exchanging funds on this site and
to think it can be totally unmanned is unreasonable. Thanks Stephen