I am unable to hire a freelancer

Raheel I · Oct 10, 2017 11:55:28 AM

I am trying to hire someone but an error accured that is An error accured while processing your request. Please try again.

Tiffany S · Oct 10, 2017 12:00:29 PM

Same thing is happening to me in trying to accept an offer.

Weirdly, four copies of the acceptance made it to the message center--but, the offer is still showing as pending.

Valeria K · Oct 10, 2017 12:20:08 PM

Tiffany,

It seems like the issue you are experiencing is different. Could you please let us know what error you see when you click accept and if the error is the same when using a different browser? We are looking into it.

~ Valeria

Tiffany S · Oct 10, 2017 12:35:10 PM

Valeria, I was finally able to accept just a few minutes ago (after about two hours of intermittent attempts). The error message just said "An error occurred - please try again later."

Each time I attempted to accept, that message appeared and the offer status did not change, but my acceptance/message to the client did appear repeatedly in the message thread.

ETA: And now I have five separate contracts based on the same offer showing in my jobs.

Valeria K · Oct 10, 2017 02:13:10 PM

I see what you are referring to, Tiffany. We had a site issue that caused these issues. The team is aware of the issue with duplicate contracts as well and is working on fixing it as soon as possible.

Sorry about the confusion and inconvenience.

~ Valeria

Tiffany S · Oct 13, 2017 01:40:29 PM

@Valeria K wrote:
I see what you are referring to, Tiffany. We had a site issue that caused these issues. The team is aware of the issue with duplicate contracts as well and is working on fixing it as soon as possible.

Sorry about the confusion and inconvenience.

It's been three days...any word on when we can expect all of those duplicate contracts to be removed from the listing (along with assurance that they won't be treated as contracts for JSS purposes)?

Valeria K · Oct 13, 2017 02:19:47 PM

The team is still working on having the contracts created due to this technical issue closed at once, Tiffany. We'll also make sure they are not counted in JSS.

We appreciate your patience as we are working on fixing this.

~ Valeria

Petra R · Oct 11, 2017 12:31:35 PM

@Tiffany S wrote:

ETA: And now I have five separate contracts based on the same offer showing in my jobs.

Great..... Good luck having 4 of them excluded from your JSS calculation.....

Tiffany S · Oct 11, 2017 02:12:27 PM

@Petra R wrote:
@Tiffany S wrote:

ETA: And now I have five separate contracts based on the same offer showing in my jobs.
Great..... Good luck having 4 of them excluded from your JSS calculation.....

Luck is rarely necessary when one is possessed of a law degree.

Isabelle Anne A · Oct 12, 2017 02:46:24 AM

@Petra R wrote:
@Tiffany S wrote:

ETA: And now I have five separate contracts based on the same offer showing in my jobs.
Great..... Good luck having 4 of them excluded from your JSS calculation.....

That's awful