Solved: Re: I can't activate a milestone - Page 2

brandonkt · ‎10-20-2020

I can't activate a milestone on my fixed price contract.

HELP!!!!!

AndreaG · ‎10-20-2020

Hi Brandon,

I checked and it looks like there is already an Active Milestone in your Fixed Price contract. Is this the Milestone you needed to activate?

I can see there is a following Milestone as well, please know that funds must be released on the current milestone before the next one can be activated and funded. You can read more about managing contract Milestones here.

Please let us know if you need any further assistance,

Thanks!

~Andrea

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dariayordanova · ‎04-27-2022

Hello, same issue here! My client can't activate the last milestone of our project. We've tried everything, but the milestone doesn't activate. It still says ''Milestone activation failed. Please contact customer support.'' It's urgent to fix this – what can be done?

PradeepH · ‎04-27-2022

Hi Daria,

Thank you for your message. Could you please request your client to contact us directly so that we can assist them in a better way?

Thank you,

Pradeep

1fefa141 · ‎07-11-2022

Hi, I also cannot activate a milestone - I get an error message when I try.

"Milestone activation failed. Please contact customer support."

NikolaS · ‎07-11-2022

Hi Jamie,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

67749867 · ‎05-06-2023

I also get the same problem. I can not activate and fund Milestone. When and press the button Activate and Fund, I have been noticed that: "Milestone activation failed. Please contact customer support"

Can you help me solve this problem?

PradeepH · ‎05-06-2023

Hello there,

I am sorry to hear about the issue activating your milestone. I checked your account and noticed that your card is in a declined status. Could you please try activating a milestone after adding another card or reach out to your card issuing bank to resolve the issue with the current card?

Thank you,

Pradeep