Apr 22, 2021 12:54:23 AM by Samhitha U
I need to activate a milestone, which I've done dozens of times before, but the system gave me an error and told me to contact customer support. Please help, it is urgent!
Apr 22, 2021 01:00:27 AM by Goran V
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you via ticket as soon as possible and will assist you further with your milestone. Thank you.
May 6, 2021 05:55:48 AM by Mohamad A
My client is having the same issue. He funded and paid out the first milestone, set up a second milestone and keeps getting an error message when trying to activate it.
The project is nearing its final deadline and I am hoping this can be resolved soon so I can get the official work to the client without losing the pay.
May 6, 2021 06:24:56 AM by Goran V
Could you share your Contract ID with me here so that our team can reach out to them directly and assist them further? Thank you.
May 6, 2021 07:39:35 AM by Bojan S
Thank you for following up. We'll have one of our agents reach out to your client to assist them with this concern.
May 6, 2021 08:20:50 AM Edited May 6, 2021 08:21:22 AM by Preston H
re: "I need to activate a milestone, which I've done dozens of times before, but the system gave me an error and told me to contact customer support. Please help, it is urgent!"
I don't actually know why this happens. I'm just an Upwork user like you.
But if I encountered something like this, I would probably just try closing the contract and creating a new contract with the new milestone. It doesn't cost me anything as a client to create a new contract versus adding a milestone to an existing contract.
Not necessarily an "ideal" situation. But if something is buggy, then I'll try this workaround.
May 8, 2021 04:07:36 AM by Mohamad A
May 8, 2021 07:02:35 AM by Nikola S
I checked and could see that one of our agent already reached out to your client to assist them. Please note that for privacy reasons, we cannot share information about another’s user’s account which we hope you understand.
Could you please ask them to contact us directly on any social media they prefer and we will be happy to help?
May 8, 2021 09:34:05 AM by Preston H
I feel like I have recently seen a lot of threads - not just this one - in which clients or freelancers reported that the client got an error when trying to set up a new milestone.
May 8, 2021 09:38:18 AM by Mohamad A
May 8, 2021 09:44:13 AM by Preston H
If I am a client and I need work quickly and I am experiencing an error like this, then I am closing the contract and creating a new contract.
Aug 13, 2021 11:06:22 AM by Jun Y
I can't activate my new milestone either. Same issue as what's described on forum. Can someone look into this for me please?
Aug 13, 2021 11:58:42 AM by Luiggi R
I'm sorry to hear you're having trouble activating a milestone. We'll have one of our agents reach out to you via a support ticket to further assist you.
Jan 13, 2022 02:14:25 AM by Star J
I also can't activate milestone. Yesterday I paid my freelancer and today it says error. Also it seems like my billing method is not right, but I can't remove it nor add it again
Jan 13, 2022 02:16:59 AM by Goran V
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method and your milestone. Thank you.