Dec 20, 2017 05:42:51 AM by Kasim Q
Hello,
I followed alll the steps on the Support page and always get taken to the 'Choose channel page' but there is never an option to contact upwork. It seems releated to this issue here:
https://community.upwork.com/t5/Clients/How-to-contact-Upwork-customer-service-support/td-p/339687
Solved! Go to Solution.
Dec 20, 2017 05:56:07 AM by Goran V
Hi Kasim,
One of our team members will contact you directly and assist you further, they will also investigate the issue why you can contact our customer support.
Nov 1, 2023 09:29:44 AM by Miranda F
Hi, I have an issue where I can't change my phone number from a client page to freelancer page. No support either. This needs to be fixed! Someone help if you know the answer!
Nov 1, 2023 11:59:53 AM by Arjay M
Hi Miranda,
I see that you've contacted our support team and raised a support ticket about your concern. The team has responded to your ticket here with more information and instructions for resolving the issue with your account. Feel free to coordinate by responding to their email if you need further assistance, and they'll assist you accordingly.
Feb 3, 2024 08:41:52 AM by Bob J
I also cannot contact UpWork. I've gone though all of the suggested "channels" and it appears to just run freelancers through a giant "click loop";Does anyone know why, or how to contact Upwork?
Feb 3, 2024 09:53:44 AM Edited Feb 3, 2024 09:54:00 AM by Luiggi R
Hi Bob,
Alternatively, you can share more information about your concern here, and we'll be happy to escalate it to the Customer Support team for assistance.
Mar 18, 2024 03:07:39 AM by Emeka U
Can any support rep reach out to me? Everything on Upwork to contact support is a click loop, I have tried everyting, I need to talk to support.
Mar 18, 2024 03:41:37 AM Edited Mar 18, 2024 03:42:01 AM by Luiggi R
Hi Emeka,
I'm sorry you're having trouble contacting support. Can you share more information about the issue you're trying to contact support for here in the Community? We can assist in raising a ticket on your behalf if needed.