I can't send offer to the freelancer.

[7e1ff083]

I have hired several freelancers so far.

Whenever I sent offer I used my paypal added to my account.

At this time, I am gonna send offer for the first milestone to the freelancer.

But I can't send offer.

Around 30 mins ago I have charged my paypal already.

more than $30 in paypal and what I want to send is $25-first milestone.

Please help me now.

[JoanneP]

Hi Colin,

I checked with the team, and they have confirmed that that the transaction was declined by PayPal. The specific decline reason provided by PayPal is “10417 Transaction cannot complete.” As part of the decline, PayPal has advised us to “Instruct the customer to retry the transaction using an alternative payment method from the customer’s PayPal wallet.” 

To check which payment source failed on your PayPal account, follow these steps:

1. Log into your PayPal account and go to "Settings."
2. Go to the "Payments" tab and click on "Manage automatic payments."
3. Click on the billing agreement associated with "Upwork Escrow Inc."
4. Scroll to the bottom of the page and check what funding source is your backup.
5. Update the backup source to a valid payment method and re-attempt the payment.

If the transaction fails again, the next step is to contact PayPal directly. Specifically, you will want to speak to a PayPal Tier 2 agent and ask why your transaction to Upwork was declined. Thank you!