I cannot remove a member from a Team, even I've checked she has no active contract under that Team

[vivianupwork]

Hi Support,

We are new to using "Team" here, which I have (as an admin) created different Teams and start transferring members to the correct Team by sending them new invitations under the correct Team.

However, I cannot remove them from the old team (it said "Remove member from team
Those team members are currently assigned as the primary contact person on active contracts and can't be removed. Please update all contracts referencing these team members to a different contact person before you remove them from the team.") although I have ensured she has no active contract with the old team.

Please help.

Thanks,

Vivian

[andregutierrez22]

Hi Vivian,

Someone from our team will reach out to you via support ticket in order to assist you further.

[vivianupwork]

Hi Support,

We are new to using "Team" here, which I have (as an admin) created different Teams and start transferring members to the correct Team by sending them new invitations under the correct Team.

However, I cannot remove them from the old team (it said: "Remove member from team. Those team members are currently assigned as the primary contact person on active contracts and can't be removed. Please update all contracts referencing these team members to a different contact person before you remove them from the team.")

Although I have ensured they have no active contract with the old team (Team "Knowledgehook").  The group of users include the followings:

**Edited for Community Guidelines**

Please help.

Thanks,

Vivian

[andregutierrez22]

Hi Vivian,

I can see the team was already assisting you with your teams via support ticket here. If you still need help, please reply directly to your support ticket so the team can review and assist you further!

[vivianupwork]

**Edited for community guidelines**

Thanks and regards
Vivian

[bstojadinovic]

Hi Vivian,

I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.