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8e87e350
Community Member

I cant update my Credit Card details.

Hi,

I keep on getting the following error...

"Sorry, a critical component of this page failed to load. Please reload the page"

and not able to update my payment method.

 

Regards,

Dime

5 REPLIES 5
g_vasilevski
Retired Team Member
Retired Team Member

Hi Dime,

 

Could you please try clearing your cache and cookies or logging in with another browser to complete the process? If you`re still experiencing the same problem after this, let me know here. Thank you.

~ Goran
Upwork

No luck. I've tried in a new browser and on another device all together. Still the same error message.

Hi Dime,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran
Upwork

Hi My client want to update his credit card because i was put on hold. He cant update it there's no other way.

Hi Carol,

 

Please ask your client to reach out to our Customer Support or to us (Moderators) so that we can assist them further. Thank you.

~ Goran
Upwork
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