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ecbc5754
Community Member

I did not receive a refund despite the fact that my refund request has been approved.

I cancelled a contract with a freelancer because he was unresponsive and asked for a refund.

It was mentioned that Upwork will wait 7 days for the freelancer to respond before approving my refund request.

Then on the 15th of July, 2020 I was informed that the refund has been approved by Upwork and the transaction will take place after 5 days.

Now it is the 21st of July, 2020 and I still did not receive the refund.

I tried to use customer support but it was just a chat bot and it did not understand my query. Also nobody is answering the phone.

What should I do?

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Saad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
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