I don't get any support tickets created.

[#1]

New account here. I have a problem where I can't update my Company profile, including tax info, I get this error:

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Error 403 (N)
Trace ID: 3c81be8b-d74b-4e02-8918-ff7d76f4fb46

I tried twice through the chatbot to create a ticket, but no ticket gets created.  If someone can just help resolve the problem, because a chatbot doesn't have answers, and no tickets are being generated. 

[#2]

Hi Neysa,

One of our agents will reach out to you directly to assist you with updating your TAX information.

Thank you!

[#3]

Hello, I still have not received contact from any Upwork agents. I received an email asking if my request is complete, it is not.

[#4]

Hi Neysa,

Apologies for the delay on this. I have followed up with the appropriate team and can confirm they have reached out to you now.