I had a fee deducted twice by upwork due to lack of funds in my account.

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I was waiting on 2 refunds from 2 different unresponsive designers, the money had not come in yet and i wanted to pay a designer for his work. The amount was unable to be deducted through paypal as the bank account was too low. Upwork then sent me a warning to fund my payment or risk being locked. I did so and then realised a few days later that i was charged the same amount twice.

Can someone assist to help whether it is a problem with Upwork's auto deduction or paypals issue? It is not a small amount. Thank you

[BojanS]

Hi Joash,

We’ll have one of our agents reach out to you via a support ticket to look into your request and assist you accordingly. 

Thank you for reaching out to us.