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407ab7f2
Community Member

I have been charged for a withdrawn contract and having issue with verifying payment method

i have been charged for the fir hiring the freelance for the first milestone. The freelancer tryied toaccept my offer but couldnt becuase i was. not able to verify my billing method but my account was still charged the money for the first miletone on tbhe contract proposal? please refund my money back and let me verify th ebilling method so i can hire the free lancer again

 

**Edited for community guidelines**

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Collin,

 

I checked the refund status for you and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

 

One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process. 

 

Thank you for reaching out to us. 

~ Bojan
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