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I have been charged twice

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Active Member
Raju P Member Since: Mar 18, 2019
1 of 6

Hi,

 

I had listed a job offer for $100 which was credited to an Escrow account. After discussing with a freelancer I hired, I changed the offer to $500. Now I wonder what happened to the $100 I was charged initially? I thought I would be charged $400 considering $100 was already debited. What am I missing here?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 6

Hi Raju,

 

I checked your account and can confirm that the initial $100 were credited back to you. It can take up to 5 business days for the funds to be shown on your account. To view more details about your transactions please go to Reports > Transaction History.

If you have any additional questions let me know, thank you.


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Active Member
Scott S Member Since: Mar 20, 2019
3 of 6

Similar situation:

 

I was charged $100 at set up, and then I just paid Milestone 1 of $100, changed the total for Milestone 2 to $250, but my total $460 (including fees).

 

Is there $100 set up fee that I was not aware of?

 

Thanks,

Scott

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 6

Hi Scott,

 

In regards to understanding the additional charge on your receipt, I can confirm it's the standard 2.75% processing fee which is applied on all payments a client's billing method is being charged for. I can see where the confusion came from and will share your suggestion with our Product team. In the meantime, you can find more information about the client payment processing fees in this Help article

 

You can check your Fixed-Price Job Offer Deposits and all the payments under your Transactions

 

Let us know if you need any further assistance.

 

Thank you.

~ Bojan
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Active Member
Scott S Member Since: Mar 20, 2019
5 of 6
Thanks for your prompt reply.

My question is not about the processing fee, it is about this $100 charge
yesterday:

Mar 19, 2019 Payment Paid from MasterCard 1025 to escrow for funding
request 228173932 $103.00
$3.00 228173933

I paid instalment #1 today ($100), so I'm confused by yesterday's charge to
my credit card.

Thanks,
Scott
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Scott,

 

Sorry for not clarifying it right away. You will see several rows in your Transaction history for one milestone. That's because each step of the payment is recorded:
Funds are deposited into your account from a billing method
Funds move out of your account into escrow
Funds move out of your account to cover the payment processing fee


When releasing payment, funds are deposited back in your account from escrow
Funds are sent from your account to the freelancer

But to confirm, you only paid $100 for the first milestones so far and funded the second milestone. You can also check that by going to Jobs and clicking on the contract title. In the Milestones & Payments tab, you'll see how much money is currently in Escrow and how much as already been released to the freelancer. For more information, check out this help article.

~ Bojan
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