I have been trying to contact Upwork for a few days.

[ae29a25a]

One of the talents I hired has taken money when they didnt complete the job properly. It has been over the 5 day requirement to request a refund or file a dispute. I try to click "Dispute" and "Request a refund" but it continues coming up with the page "Sorry we can't let you in". I tried to see what I could do once it's been over 5 days. And it says COntact upwork support for mediator services. But theres no support. It's infuriating. I tried calling, I've tried finding a support ticket. Nothing. Terrible support service. 

[IvygailJ]

Hello Luke,

Thank you for reaching out to us. I’m sorry to learn about your dispute concern and that you weren’t able to contact the Upwork Support Team directly or file a ticket. Please know that your feedback is important to us as we work on improving our services. I'll make sure to pass on your feedback to our team for review.

I’d like to share the steps below on how you can access our support services:

• Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
• Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
• Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot. 

 Additionally, I want to assure you that I shared your report with the appropriate team for further review. One of our agents will contact you directly via a support ticket to provide you with the necessary assistance. I also encourage you to share more information about your ticket. You can access your ticket on this page.

[ae29a25a]

Hi 

I used the chat bot well over 20 times, I tried calling the phone numbers, I tried finding an email...I wasted a lot of time trying to get help.

The chat bot was no help at all, it continued sending me the same irrelevant article over and over. Just goes in circles. My issue is very specific. And whatever was recommended didn't work. I eventually called my bank for support. 

I don't understand how a company like Upwork doesnt offer better support. Especially where the potential for scammers and theft is high.

I'll wait for the ticket

[ae29a25a]

I hired a client who took my money without completing the job properly. 

Requesting a refund I doubt the talent is going to approve that. I need support from Upwork. 

how do I get in touch to get more one on one support. 

this talent took the cash while not completing job on time. 

[ae29a25a]

The most annoying and terrible support services. 

[anand-hanjhro]

Hi Luke

There are some issues with system i think so. Due to heavy and large platform many users find this type issues. Hope your issue will be resolved

Thank you

Regards 

Anand Hanjhro (SEO Expert)

[2f3ee0cb]

Can you send kindly the screenshot of the message appearing?

[williamtcooper]

Click the above Support link and place your request.