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0f03c725
Community Member

I have withdrawn my offer, but the payment has already been debited

I made an offer to a freelancer and set a fixed price (so payment was debited directly from Upwork). The freelancer could not accept the offer for technical reasons. I then tried to change the contract so that he could accept it and then I withdrew this completely because it was still not possible for him to accept it.

 

Furthermore, I got cryptic error messages displayed. I have attached these in the picture.

 

Unfortunately, this payment has already been debited. How can I get this money back from Upwork?

2 REPLIES 2
prestonhunter
Community Member

The money will return to your credit card or PayPal account automatically within 5 business days.

 

You don't need to do anything. It's automatic.

NikolaS
Moderator
Moderator

Hi Christian,

 

Thank you for reaching out to us. One of our team members will also reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
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