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Christian's avatar
Christian K Community Member

I have withdrawn my offer, but the payment has already been debited

I made an offer to a freelancer and set a fixed price (so payment was debited directly from Upwork). The freelancer could not accept the offer for technical reasons. I then tried to change the contract so that he could accept it and then I withdrew this completely because it was still not possible for him to accept it.

 

Furthermore, I got cryptic error messages displayed. I have attached these in the picture.

 

Unfortunately, this payment has already been debited. How can I get this money back from Upwork?

2 REPLIES 2
Preston's avatar
Preston H Community Member

The money will return to your credit card or PayPal account automatically within 5 business days.

 

You don't need to do anything. It's automatic.

Nikola's avatar
Nikola S Retiring Moderator

Hi Christian,

 

Thank you for reaching out to us. One of our team members will also reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola