I have withdrawn my offer, but the payment has already been debited

[#1]

I made an offer to a freelancer and set a fixed price (so payment was debited directly from Upwork). The freelancer could not accept the offer for technical reasons. I then tried to change the contract so that he could accept it and then I withdrew this completely because it was still not possible for him to accept it.

Furthermore, I got cryptic error messages displayed. I have attached these in the picture.

Unfortunately, this payment has already been debited. How can I get this money back from Upwork?

[#2]

The money will return to your credit card or PayPal account automatically within 5 business days.

You don't need to do anything. It's automatic.

[#3]

Hi Christian,

Thank you for reaching out to us. One of our team members will also reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.