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338ee375
Community Member

I haven't gotten a refund after canceling an offer

I sent an offer to a freelancer I was interested in working with, over time our agreement changed and I needed to withdraw the previous offer and create another one. Since it was my first transaction on Upwork I assumed the previous money that was deposited will be saved on my Escrow account and I could just use it in drawing up the new offer. 
But I found out that it didn't work that way, I proceeded to create the new offer and had to deposit the money again.

I have been waiting for a refund for the first offer since then which I still haven't gotten(its been 4 days), how long does it typically take for Upwork to refund for a Cancelled offer? 

1 REPLY 1
g_vasilevski
Retired Team Member
Retired Team Member

Hi Ochuwa,

 

I would like to confirm that the funds have already been refunded back to your bank account. If you haven't received it after 5 business days, feel free to follow up here so that we (Moderators) can assist you further. Thank you.

~ Goran
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