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mwsimmons
Community Member

I'm getting g an escrow refund but I don't want it

I gave my contractor 1/2 the escrow as a milestone. I just ended the contract and wanted him to get the balance but instead it is being processed as a refund request.

How can I stop this and pay it to him?
ACCEPTED SOLUTION
AndreaG
Moderator
Moderator

Hi Michael,

 

If your freelancer got an Escrow Refund request they are able to dispute it. If they do this, you'll be notified by email and will be asked to accept or reject the dispute. If you accept the dispute, the funds will be released to the freelancer. You can read more about this here.

 

Thanks!

~Andrea
Upwork

View solution in original post

2 REPLIES 2
AndreaG
Moderator
Moderator

Hi Michael,

 

If your freelancer got an Escrow Refund request they are able to dispute it. If they do this, you'll be notified by email and will be asked to accept or reject the dispute. If you accept the dispute, the funds will be released to the freelancer. You can read more about this here.

 

Thanks!

~Andrea
Upwork

Thank you!
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