I cannot lodge a dispute complaint, access the help centre etc. from being logged in. Can you please contact me via my email? I have unauthorised charges appearing.
I checked your account and it looks like you have open hourly contracts. Your freelancers logged time, and these were charged to your billing method. If these are the charges that you are referring to on your post, please let me know so that I can assist you further.
I'm sorry to hear about your experience working with this freelancer. I can't share more information about the dispute here in the community, but I checked your account, and I can see that our team has reached out to you regarding this and has provided information on the outcome.
If you have any questions or need any assistance, please feel free to post here in the community. You can also send me a PM by clicking on my name. Thank you!