I need to speak to customer support ASAP!

[1a418b5d]

This is ridiculuous the amount of bots and runarounds to talk to customer support. It's like they make it this way so you can never resolve billing issues. I need to get in touch with someone right away. How can I get through to a real customer support agent?

[BojanS]

Hi Ryan,

Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?

Thank you.

[rich_medeiros67]

I need help verifying my bank account, the deposit amounts I entered are not being accepted by the verification process. can someone call me at **Edited for Community Guidelines**. I live in Massachusetts, USA.

[g_vasilevski]

Hi Richard,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[5fb6c907]

I have a question, if only someone could answer it. I have no way of asking a question other than to use a reply to another. 

I've accepted a freelancer, and on accepting, I had to make the payment and upload a file. I uploaded my manuscript, and then I was asked by the freelancer for the manuscript. This is disturbing, as I believe I have uploaded my manuscript to a department that shouldn't have it.

Regards

Steve 

[BojanS]

Hi Stephen,

I checked this for you and it looks like the file you're referring to was uploaded. Please go the contract you're referring to and select the Messages&Files tab. On the right side of it, you should see the Files & Links section where the file is listed (screenshot for the reference).

Thank you!

[5fb6c907]

Thank you, yes I uploaded it again after opening the messaging page with me freelancer. The upload I refer to was when I made the payment and I was asked to upload a file in that section. It wasn’t until I spoke with my freelancer that she asked for the file, the one I thought I had sent in the agreement and payments section. So I simply sent it again. I’m wondering what happened to the first one I sent not directly to my freelancer.

The other thing, while I’ve got you here, is that although the full fee has left my bank through your payments section, why is there still a Pay button on the messaging page.

You’ll have to excuse me as this is the first time I’ve used your service, and it’s a little confusing.

Steve

[BojanS]

Hi Stephen,

I checked and it doesn't look like the file was uploaded anywhere else. If you go to Jobs> My Jobs, then click on the active contracts and view Messages & Files tab, you'll see all the messages and files that were exchanged for that specific contract.

Thank you!

[johnsontiffany48]

Good morning 

I can not load my photo to the profile and its not letting me at all

I have followed all guidelines and still isnt working at all

[BojanS]

Hi Tiffany,

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists. Thank you!

[prestonhunter]

Ryan:
It is not necessary for you to create a thread and demand help "ASAP!"

Doing so is actually counter-productive.

The appropriate way to use the Forum is to use the search field to search for threads or posts that answer your question. If you can not find an answer to your question, then create a new post in an appropriate thread, or create a new thread.

If you create a thread, then write a subject heading that simply and succinctly describes your problem. That way you will encourage people with knowledge about the problem to quickly respond and provide help.

There are large numbers of people who participate in the Forum, and you will receive an answer soon. Without needing to use the acronym "ASAP".

And, yes, the "chatbot" is just a silly toy. Not to be taken seriously. But the people who participate in the forum are ALL real people. No bots.

For future reference, if you have a question or concern that pertains to your activities as a client, then the fastest way to get help is to post your question in the "Clients" section. The "Admin Support Specialists" section is not actually meant to be used by clients. It is used by freelancers who work in an administrative support capacity.