I opened several short-term contracts

[7269d67a]

Please read carefully! Hello, I am reaching out because I am facing an issue with a freelancer I frequently work with. Recently, I opened several short-term contracts with this freelancer, specifying that each contract was for an individual task rather than a single contract with multiple tasks, as that was my preference. Upwork has closed each of these contracts, and the freelancer is currently suspended. This process has been delayed due to issues with Upwork’s platform, and the freelancer’s account remains blocked. The freelancer has provided all the required documentation, including photos of the completed tasks and our email correspondence. Despite this, the situation remains unresolved. My main question is whether it is possible to continue working with a freelancer under the model of having one contract for each small task. Is this practice acceptable according to Upwork’s policies? Why has the freelancer’s account been suspended in this context? I appreciate any guidance you can provide on how to proceed. Thank you.

[LuiggiR]

Hi Jose Alberto,

I can see that the team shared more information about your case via this support ticket. I suggest that you refer to your ticket and feel free to follow up with the team if you have additional questions. 

Regarding the freelancer's account status, we won't be able to discuss the status of another user's account for privacy and security reasons. However, rest assured that decisions to suspend a user's account are not taken lightly and without fully investigating for TOS violations. Please, refer to this help article for general reasons why our Trust & Safety team may take action on an account.

[7269d67a]

Hello Luiggi, thank you for responding to me. I've decided to ask here because while the ticket was still open, I asked this question more than twice, and support kept the conversation going by asking me for details while they were analyzing and releasing my client account. However, I've already asked this question during the ticket conversation, and they didn't respond. So what should I do? Where can I get answers if I'm not getting them from the place where I should?

[IvygailJ]

Thank you for following up, Jose Alberto.

I am stepping in for Luiggi. Due to confidentiality reasons, we are unable to confirm the reason for the freelancer's account limitation. However, it is important to note that we do not recommend continuing to work with the freelancer if the account is restricted. Rest assured that action is being taken as per our processes. I recommend visiting the helpful article that Luiggi has suggested to learn more about general reasons why our Trust & Safety team may take action on an account. Let us know if you need further assistance.