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I paid a freelancer but they did not get the money

calee_allen
Active Member
Calee A Member Since: Aug 3, 2015
1 of 3

I paid a Freelancer on May 3, 2021. The transaction shows as released in my account, but she says she has not received notice of the money. Can you help me solve this?

Thanks!

Calee

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 3

Hi Calee,

 

Thank you for reaching out to us. I have checked this for you and can confirm that the funds you're referring to are currently subjected to a standard five-day security period and will become available for the freelancer to withdraw them tomorrow. You can advise them to check their Pending tab and this help article for more information about Fixed-Price Protection.

~ Bojan
Upwork
calee_allen
Active Member
Calee A Member Since: Aug 3, 2015
3 of 3
Thank you! That was very helpful.
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