I've just set up a new account to join a conversation with a freelancer but I get a 500 error.

[4ca9b7b8]

I've just set up a new account to join my coworker in a conversation with a freelancer but I get an error when I try to login that my request cannot be completed right now. 

As recommended by Data, I have cleared my cache and attempted this in a private browser but to no avail. 

Error 500 (A)
Trace ID: 544939002c8d8283-ATL

[AleksandarD]

Hi Erika,

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[mtngigi]

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Erika C wrote:

I've just set up a new account to join my coworker in a conversation with a freelancer but I get an error when I try to login that my request cannot be completed right now. 

As recommended by Data, I have cleared my cache and attempted this in a private browser but to no avail. 

Error 500 (A)
Trace ID: 544939002c8d8283-ATL

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Erika - if your coworker has a message room open with the freelancer, you can be added to that room by having your coworker click on the three little dots (upper right-hand corner of the message room).and choose "add people".

[4ca9b7b8]

Thanks, Virginia. I do have the invitiation to join the conversation, I just can't seem to be able to login to Upwork with my new account. 

[mtngigi]

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Erika C wrote:

Thanks, Virginia. I do have the invitiation to join the conversation, I just can't seem to be able to login to Upwork with my new account. 

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Ah ... sorry, I missed that part of it. Hopefully they'll get it figured out soon.