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I want to contact a freelancer who declined my fixed offer

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Active Member
Pavel E Member Since: Sep 24, 2019
21 of 24

Hi Goran,

 

Thank you! I open the link but see message "No request found"

The link from your message is https://support.upwork.com/hc/en-us/requests 

 

Could you help me with this.

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
22 of 24

Hi Pavel,

 

Our team is checking your profile and your job postings at the moment and one of our team members will reach out to you as soon as possible. Thank you.


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Active Member
Pavel E Member Since: Sep 24, 2019
23 of 24

Hi Goran, 

 

You replied me at September 24th: "one of our team members will reach out to you as soon as possible"

 

Now is October 2nd.

 

Tell me, when do I wait for a solution to my problem?

 

Without the ability to contact freelancers, the meaning of working at UpWork disappears.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
24 of 24

Hi Pavel,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.


~ Bojan
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