You replied me at September 24th: "one of our team members will reach out to you as soon as possible"
Now is October 2nd.
Tell me, when do I wait for a solution to my problem?
Without the ability to contact freelancers, the meaning of working at UpWork disappears.
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.