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I was charged for the contract that I didn't choose to end

sati_chen
Active Member
Sati C Member Since: Nov 9, 2020
1 of 4

Hello, I have several contracts in my accounts and when I decided to close one of my contracts I got charged for another open contract where I didn't even check the job yet!!! I need this mistake to be fixed and I don't know how to reach Upwork support. 

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 4

How much were you charged?

sati_chen
Active Member
Sati C Member Since: Nov 9, 2020
3 of 4

I was going to pay $83.33 but I was charged $290.46

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4 of 4

Hi Sati,

 

I'm sorry about any confusion, I checked and it looks like the transaction you're referring to includes payment for two different invoices/contracts. Please know, the way you Pay for Hourly Contracts is:

 

Every Monday, you are invoiced for the previous week's hours based on your freelancers' Work Diaries.

Your default billing method is charged automatically for the balance due.

 

You can learn more about the timing of the billing cycle here.

Please let us know if you need any further assistance!

 

~Andrea
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