ID verification

[8bc3575e]

Our new account has been suspended pending ID verification. I can provide ID no problem but it is also asking for a bank statement/utility bill.

The account has been created on behalf of a business, so why should I have to provide a personal utlity bill that has nothing  to do with the company (different address etc.)

Should I be providing a company bill or what?

[AleksandarD · Accepted solution]

Hi Sean,

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively. 

Thank you.